3.5" IDE drive will not spin up when connected to power and adapter - CB-ISATAU2, CB-ISA225-U3 [#05052020]
On rare conditions using CB-ISATAU2 or CB-ISA225-U3 adapter, the 3.5" IDE will not spin up when connected to power and the USB adapter.
This is caused by a circuit loop between the drive with the USB adapter and it will short out the ac adapter. It prevents the ac adapter from functioning and providing power to the drive to spin up.
Try the following:
1) Have everything disconnected
2) Reboot the computer
3) For a 3.5” IDE drive, there are jumpers in the drive that may need to change for it to work correctly with this adapter. Check the instruction on the label of the drive, it should show the jumper setting for a different setup like Master, Slave, CS (Cable Select) setting. Make sure the hard drive is set into MASTER Drive Mode only. Sometimes in very rare cases, using Master Drive Mode is still not working correctly; you should try other Mode.
4) Follow the instruction for your CB-ISATAU2 or CB-ISA225-U3 for connecting the power supply ONLY to the drive. Turn On the power switch and let the drive spin up.
5) Once it starts to spin, plug the USB adapter IDE connection to the Drive IDE, continue to let it spin up for 30 seconds.
6) After the 30 seconds is up, connect the USB to your computer, you should see the LED on the adapter lit up.
7) Wait while the computer detects the device and automatically installs USB drivers. (Sometimes older drives may take as long as 45 seconds to a whole minute to be detected)
8) Once the drivers are installed, the computer should see the hard drive in the File explorer (for Mac, see a USB icon of the drive on the desktop).
LEDs status for UGT-M2PC200 [#03162020]
Thunderbolt 3 port requires updates for CB-TB3DP122 or CB-TB3HD142 [#33403]
Some computer system or laptop with Thunderbolt 3 port may requires updates before it will work correctly with our adapters. Please follow the link below for more information on the updates and check with your system manufacturer.
Link to more information:
What is the purpose of a USB cable with a Y connector? [#33416]
What is the purpose of a USB cable with a Y connector?
If a user connects a device (like a small portable external hard drive enclosure) to a USB port on a computer system, this device is drawing power from the USB port to power the device. If the device draws too much power from the port and the port cannot provide enough power to the device, the device may not work correctly or may exhibit symptoms like random disconnection, device/drive clicking noise, device not detected, file transfer problem, device will not spin up and more.
One way to provide more power to the device is to use another USB port to help supplement the needed power for the device.
What we have done is use a regular USB cable and adds another USB connector to the end that plugs into your system. It looks like a Y cable. The two tip of the “Y” are the two type A USB connector connecting to two USB port on your system and the other end to the device (enclosure). You will notice on the Y cable, one of the type A connector will have a cable that is thinner, that is the supplemental USB power connector.
HOW TO USE THE Y CABLE
First connect the connector to the enclosure then the thick cable with the USB header to your system. If you notice problem symptom listed above, please connect the supplemental USB connector to another USB port on your computer.
QUESTIONS:
Q: If I am using USB 3.0 device and port on my system, why do I still need a USB Y cable, since I know my single USB 3.0 port do provide enough power for my external drive?
A: The USB 3.0 Y cable actually serve two purposes, if you are using it with a USB 3.0 port on the system, you will only need a single port or connector. You do not need to use the supplemental USB connector. If you do not have access to a USB 3.0 port, this USB 3.0 Y cable will function just like a USB 2.0 Y cable and allows you to connect your external drive to the USB 2.0 port on a non USB 3.0 system and still have access to you data.
Q: Will using both connectors on the Y cable overload and hurt my drive?
A: No, it will not. It is safe to use with both connectors.
Q: Can I use only the thinner cable?
A: No, the thinner supplemental connector is only for power and will not provide any data signal.
Q: I am connecting my external enclosure using eSATA connection and I also need to use both USB connectors of the Y cable?
A: You MAY need to use it IF the external enclosure draws too much power from one port. By using the main with the supplemental connector, it will have enough power to power the device correctly
No support for Windows 10 for UGT-ST310R Host Controller [#06252019]
There are not support for Windows 10 using this card.
Drivers available for Windows 8.1 or older only.
NexStar External 2.5" enclosure [#33417]
Q: Why can't my computer detect the 2.5" enclosure after install a drive into the enclosure?
A: If you are using USB 2.0 port on your system or USB 2.0 enclosure, try using both USB connection to your system with the provided USB Y cable. Some hard drive power requirement may exceed what 1 USB port can provide as a result it can cause problem. For all 2.5" hard drive enclosure, we provide a USB cable that have a Y connector. This extra USB connector will help supplement the power so that the hard drive can work correctly. To read more about the USB Y cable, check out the FAQ on "What is the purpose of a USB cable with a Y connector?"
Q: When I install a NEW hard in to a 2.5" enclosure, I cannot see it in Windows Explorer (Windows OS) or Desktop (OS X), what is going on?
A: All new drive install need to be setup for use. This process involve initializing, partitioning and formatting the new drive. Please look at the FAQ on "How to Preparing A New Hard Drive For Use with a system"
Q: I took a OLD hard drive from another enclosure and install into this Vantec enclosure but I cannot see my DATA, what is going on?
A: The drive taken out of the other enclosure may be formatted differently as a result it will not see your data. All Vantec enclosures are using the standard OS formatting. Other reason could be the drive that was taken out of the other enclosure file system was corrupted. You can use a data recovery program to recover your data.
Other option:
1) connect back to your old enclosure and backup the data to other location.
2) install into the Vantec enclosure and using the OS to clean the drive using initialize, partition, and format the drive to work correctly in our enclosure.
3) restore the data back to the Vantec enclosure.
Q: I have other questions that is not listed here, what can I do?
A: If you are located in the USA/Canada, you can email our support representative using the Contact Us section of the website for further assistance.
What is the function of the switching setting on Caddy model MRK-HC127A-BK or MRK-HC95A-BK? [#33411]
The switch is to correct compatibility issue with some brand of laptop computer. The default is BC position. BC position will work with 99.9% of laptop, there are no need to change the setting.
After installing, if you can see the drive in the BIOS and cannot see it in the OS physical disk. You can try changing the setting. By changing the setting, it will not harm your system or drive.
Need support outside of USA/Canada region [#33419]
We have 2 support sites, one in the USA/Canada region that support the USA/Canada region and another based in Taiwan that supports the Global site that covers all other countries. The product mix sold by this two region are different, you will get better support from the global site. You can also reach them directly at support-global@vantecusa.com address in future email.
Step by Step on using WiFi Dock or WiFi Enclosure [#33425]
Try the following steps in this sequence carefully:
Wired mode using USB connection:
Wireless mode using smart phone (Android/IOS):
Wireless mode using Computer (Windows XP/7/8/8.1/10; OS X):
If you have further question, please let me know at what point you have a problem and explain the problem so that I can help you further.
WiFi Tether
Try the following steps in this sequence carefully:
For Tethering using smartphone, continue from the step above:
For Tethering using laptop using wireless, you can follow the steps above #1 thru 15 so that the WIFI Dock is tether to your internet router. Once it is tether. Other device connected to the dock will have internet access too.
OR you can start it new below:
IDE to SATA Converter model CB-ISA100 [#33418]
Q: What is this device for?
A: This device is design to allow you to connect your IDE device (IDE hard drive or IDE CD/DVD) to your motherboard that have only SATA port.
NOTE:
Q: Does this device require any drivers?
A: No, it does not require any special drivers. Both operating systems of Windows & Mac have pre-loaded driver.
Q: I am not seeing my hard drive in My Computers but the drivers have successfully installed. What am I doing wrong?
A: You will have to go to your computer management (Windows) or go to Disk Utility (Mac). From that point on you should be able to determine if the hard drive is readable or not by seeing if it is healthy or not. If it is not health and is either blank or unallocated, you will have to initialize or format the disk. If you need to format please make sure to back up all the date before formatting as it will erase all information from the hard drive.
To get to Computer Management under Windows® 98, XP, & Vista
START -> right click on MY COMPUTER -> MANAGE -> You will find DISK MANAGEMENT under STORAGE
Q: I have connected an IDE hard drive using the CB-IS100 to my motherboard SATA port and it is working correctly, but when I connect an IDE Optical drive. It will not see it. Why?
A: Most current motherboard is capable of booting up much faster compared to older generation of IDE motherboard. As a result the initialization of IDE devices are quicker. If an older IDE hard drive or Optical device are not able to spin up fast enough or get ready quicker, the system motherboard will ignore that device and continue. This will result in the IDE or Optical devices being ignore or not present. If you are encountering this problem, please check the setting in the system BIOS for function to slow or delay the detection process. This setting is often part of the Advanced setting in the system BIOS. It is the “Hard Disk Pre-Delay” function. If your system BIOS have this function, please try with different setting to give the IDE or Optical device more time to get detected.
Common option for this function are Disabled, 3, 6, 9, 12, 15, 21, 30 seconds. You can start low and move up until it will detect the IDE or Optical device correctly.
Q: I need further help that is not listed here, where can I get help?
A: Write to technical support at support@vantecusa.com
They can help you with other questions or assistance that are not listed here.
Getting started with Smoovie model PVS-100 [#33414]
Fan replacement for 400MX series [#33426]
Fan cover removal to replace fan for HX2, HX4, HX4R [#33427]
Warranty replacement process [#33413]
Here are the steps when requesting for warranty replacement:
1) Start the RMA process.
We offer 1 year warranty for this product. If it is within 1 year, you can contact RMA through our website using the Online RMA link.
https://www.vantecusa.com/rma.php
After submitting, you should get an approval within 24 hours (check your spam folder, to make sure it did not end up in the spam folder)
2) After you have gotten the RMA number, follow the instruction in the approval email, the prep the unit and send it back to us (you pay for shipping back to us).
3) Once we have received the defective unit, we replace the unit and send it back. (we pay for shipping back to you).
4) You can check on the status of this process by emailing to rma@vantecusa.com for more information on the status.
How do I setup NBA-200U USB External 7.1 Channel Audio Adapter for Windows 10? [#33424]
Make sure the device is connected before you install this drivers.
Use this link to get the latest drivers for Windows 10 or later version.
https://www.vantecusa.com/CKEdit/images/files/nba-200u_v8182166.zip
Use the picture below, step by step to configure the unit, when you get to step 13, click on the speakers to test them. Make sure you have speakers connected to all the port channels on the adapter to fully check out your speakers. If not, plug a headphone one port on the adapter at a time and click on the speaker icon to test each port.